Frequently Asked Questions
Billing and Payment
How much does the online boater exam cost? How much does the Maryland Boating Safety Education Certificate cost?
The online course fee is $29.50. There is no charge for the Maryland Boating Safety Education Certificate.
Is it safe to enter my credit card information online?
Yes! You can enter your credit card online with confidence on our secure server.
The charge for the Boat Maryland Course will appear on your credit card statement “Safety Courses 18008302268”.
Do I have to complete the online course all at once?
You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days.
I am afraid to log out of the course, but I don’t have all day to take it. Will I lose everything if I log out?
No, when you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
I logged out and when I came back to the course and logged in, it took me to a page with the course outline. I want to go back to the page I last viewed. How do I do that?
From the Course Contents page, click on the link that’s indicated “Continue where you left off”.
How many times may I log out and in?
You may log in and out as many times as you wish. Your progress is monitored and saved, and when you log back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
Can I make the timed period shorter for each page?
No, the pages are set to a specified time and you will be required to stay on each page for that specified length of time.
There are checkmarks beside some of the Course Contents topics. What does this mean?
If you have spent the required amount of time reviewing a page in the course, it will have a checkmark beside it and the text will be blue. If a checkmark does not appear and the text is blue, it means you can access the page but you have not spent the required amount of time reviewing the material.
I’m trying to click on some of the links on the Course Contents page, but I get no response. Why can’t I pull up some of the pages?
If the pages listed on the Course Contents page are in blue, you can click on them and visit that page. But if the text is grayed, it is a disabled link and you will not be able to visit that page. Only pages which you have spent the required amount of time reviewing can be accessed.
I was moving along in the course but got distracted. When I came back to the page I was reading and clicked on the Next button, a notice at the top of the page said “Your session has expired due to inactivity.” Do I have to start over?
If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course on a yellow background. Log back in and you can continue interacting with the course. Your progress will have been recorded and you should be able to continue where you left off in the course.
Customer Service Questions
I’d like to talk to someone about the course. Who can I call?
You may call Boat Ed at 1-800-830-2268 to speak with a customer service representative, Monday through Friday from 8:30 a.m. to 5:30 p.m. CST.
Quiz and Exam Questions
I have tried passing one of the Unit quizzes several times. Have I failed the course?
No, but you will be required to go back through that particular unit and review the timed material and take another quiz.
What if I fail the Final Exam?
You have two attempts to pass the Final Exam. If you should fail the Final Exam on your second attempt, you will be required to repeat the entire course with all time and quiz requirements before attempting the Final Exam again.
When will I receive a boater education certificate?
Once you complete all units and pass the Final Exam, you have passed the course. You will be able to immediately print out a temporary boater education certificate. You can print the certificate right then, and/or request that a PDF of the certificate be emailed to you.
What if I need to print another copy of my certificate?
You may print as many copies of your temporary certificate. Once the course is successfully completed, log in and click on the “Contents” link. This will take you to an index of all your completed pages and give you the option to either print out your certificate or have it emailed to you.
How do I get the boater education card issued by the Maryland Department of Natural Resources?
You will receive your permanent Maryland boating safety education certificate, approved by the Maryland Department of Natural Resources, by mail within 5–7 days.
How do I get a replacement of the boater education card issued by the Maryland Department of Natural Resources?
If you have already received the Maryland Boating Safety Education Certificate and need a replacement certificate, you can order one at ilostmycard.com.
What are the minimum system requirements to access this course?
The minimum system requirements to take this course are:
- A computer with Internet access and a current Internet browser
- A 56k modem or greater
- A mouse or pointing device
- Cookies enabled in browser
- A soundcard
- Speakers or headphones
- A printer to print your certificate of completion
Which browsers can I use to take the course?
This online course is best viewed with an updated browser. The minimum browser requirements are:
- Firefox 3.5 or newer (Download Firefox)
- Google Chrome (Download Google Chrome)
- Internet Explorer 7 or newer (Download Internet Explorer)
- Opera 10 or newer (Download Opera)
- Safari 4.0 or newer (Download Safari)
What happens if I get disconnected from the Internet while taking the course?
If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress in the course will be saved.
Why aren’t the animations or videos displaying?
If you are unable to view the animations, make sure that Adobe Flash Player is installed on your system. You can download the player at Adobe’s site.
“How It Works”
This course is approved by the Maryland Department of Natural Resources to satisfy the education requirements for those boaters that are required to complete a boating safety course.
The first step is to register for the course.
During registration, you’ll provide some simple information about yourself, such as name, birth date, address, e-mail address, and additional information required by the state agency.
Flexibility and Freedom—Your Online “Attendance”
In order to receive a certificate of completion, you must complete the entire course, including unit quizzes. However, you may come and go whenever you please and take as long as you like to complete your course.
All Pages Are Timed
Because you are required to spend a minimum amount of time studying each page, all the pages are timed. The timing is set to a minimum number of seconds for reading the page. If you take longer to read the page than the minimum required, that is fine. There is no penalty. Notice that at the bottom of every page there are two buttons—previous and next. These buttons will allow you to navigate through the course. You can move ahead to the next page only if you have spent the required amount of time on the present page.
If you log out of the program or go back to another page before the time has expired on any one page, you will not be given credit for it. However, when you log out, we keep track of your progress so that you can log in again to the course and pick up where you left off by visiting the Contents page. The course is timed to require at least 3½ hours of study, excluding time spent on testing.
Course Contents Page
You may review your progress in the course at any time by clicking on Contents on the navigation bar. On the Contents page you will see an outline of the course. Click on a Unit title to expand the menu and view individual links to topics and pages within that unit. The checkmarks you see next to Unit pages indicate you have completed that page. You can go back in the course to any page you have read before. However, you cannot jump ahead to pages that you have not yet visited.
Online Sessions Can Expire
Once you have logged in, if there is no activity or interaction with the course for more than fifteen minutes you will be automatically logged out. It will be necessary for you to log back in to access the course. A notice stating, “Your session has expired due to inactivity” will appear at the top of the web page.
Logging In and Out
Once you have registered for the course, you will have a username and password. Always keep this information handy. If you exit the course or log out, you must log in again with the username and password to continue with the course.
Updating Your Profile
If you need to update your profile information or change your password, click on the View Profile link under your username in the navigation bar at the top of any web page in the course. Re-submit your revised information using the form provided.
If you forget your password, you can reset it from the Forgot Your Password? page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent.
There is also a link to the Forgot Your Password? page on the Log In page for your convenience.
There is a quiz at the end of each unit. If you don't pass a quiz, you will be required to go back and study the unit again. The clock or timer for the unit pages will be reset, you must study the material again, and then take a new unit quiz. You must pass each unit quiz in order to progress to the next unit.
Practice Exams and Final Exam
After completing all units, you must take and pass a Final Exam covering all the course material. You will be given the option of taking a Practice Exam or going directly to the Final Exam. By taking a Practice Exam, you can check to see if you are sufficiently prepared to take the Final Exam.
You may take as many Practice Exams as you wish before committing to the Final Exam. However, once you start a Final Exam, you must complete it and receive a score. You must score at least 80% on the Final Exam to pass. Be aware that if you fail the Final Exam two times, you must begin the course anew. You will be asked to complete a new registration using a new username and you will need to satisfy the minimum time requirements and pass all unit quizzes again before you can access another Final Exam.
Your Course Certificate
Once you have successfully completed the course and the Final Exam, you will pay for the course and be given a link to your Temporary Boating Safety Education Certificate. At that point, you can view and print the certificate from your computer, or have a PDF file of the certificate sent to your email address.