Frequently Asked Questions
Need help? Here are the answers to the questions Paddlesports students most frequently ask.
unlimited exam attempts
Price and Payment
How much does the ACA Online Paddlesports Course cost?
The ACA Online Paddlesports Course fee is $29.50.
Is it safe to enter my credit card information online?
You can enter your credit card information online with confidence on our secure server. This charge will appear on your credit card statement as “Safety Courses 18008302268.”
Taking the Course
Do you need Paddlesports education?
Although paddlesports education is not required, all participants are responsible for learning their state laws and regulations to stay safe on the water.
What is the minimum age to take this online course?
There is no minimum age requirement to take this online course.
Do I have to be a resident to take the ACA Online Paddlesports Course?
There is no residential requirement to take the ACA Online Paddlesports Course.
How long will it take to complete the course?
Typically it takes about 1-2 hours to go through the online course, excluding any quizzes and/or exams and re-studying that you may choose to do.
Do I have to complete the course all at once?
You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days. All pay-up-front courses are available for 90 days from time of registration and payment.
Course Approval and Acceptance
Is the ACA Online Paddlesports Course approved by the American Canoe Association (ACA)?
The ACA Online Paddlesports Course is approved and accepted by the American Canoe Association (ACA).
For visiting boaters, all states, territories, and provinces will recognize boating education cards that meet NASBLA requirements and Canadian Pleasure Craft Operator Cards that meet Transport Canada’s requirements. (This is known as “reciprocity.”)
How do I get my Course Completion Certificate?
1. Study and pass the online course.
Study and pass the $29.50 course. Throughout the ACA Online Paddlesports Course, you’ll be tested on what you’ve learned.
2. Print your Course Completion Certificate.
After successfully completing the online course, you’ll be able to immediately print out your Course Completion Certificate.
3. Get ready to go boating!
The Course Completion Certificate you printed in Step 2 serves as your permanent certificate and allows you to legally go boating.
Is there anything else I must do to be certified?
Once you have completed all 3 steps for certification, you’re ready to go boating.
About Your Certification
What is the permanent Course Completion Certificate?
The Course Completion Certificate is proof that you have successfully completed all the education requirements. You can print the Course Completion Certificate right then, and/or request that a PDF be emailed to you.
Replacement of Lost or Damaged Documents
How do I replace my Course Completion Certificate if I’ve lost it or it has been damaged?
To replace a lost or destroyed Course Completion Certificate, log in to the course and print a new one.
What are the minimum system requirements to access this course?
- A computer or mobile device with Internet access
- A soundcard and speakers or headphones
- A printer to print your course completion document
Can I access the course on my mobile device?
This course is designed to work on any mobile device, such as iPhones, iPads, and Android phones and tablets, as well as your computer.
Username and Password
Where do I change my user information?
If you need to update your profile information or change your password, click on your username in the navigation bar at the top of the web page in the course. Re-submit your revised information using the form provided.
How do I reset my password?
If you forget your password, you can reset it from the Forgot Your Password page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent. There is also a link to the Forgot Your Password? page on the Log In page for your convenience.
Will I lose everything if I log out?
When you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
How many times may I log in and out?
You may log in and out as many times as you wish. Your progress is monitored and saved.
What’s required to play the videos in the course?
Our course videos should play in all browsers. If a video is not showing up, your browser may require Adobe Flash to play them. You can download the Flash plugin for your browser at Adobe’s site.
If you are still having trouble, you might be able to find help at Vimeo’s FAQs. (Vimeo is the video player used in the course.)
What does the message “Your session has expired due to inactivity” mean?
If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course. Log back in, and you can continue interacting with the course. Your progress will have been recorded, and you should be able to continue where you left off in the course.
What happens if I get disconnected from the Internet?
If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress will be saved.
How can I contact customer support, if I have a question that isn’t covered here?
You may call us at 1-800-830-2268 to speak with a customer service representative, Monday through Friday from 8:30 a.m. to midnight CST and Saturday and Sunday from 8:30 a.m. to 4:30 p.m. CST.
A NASBLA-sanctioned course
Developed in partnership with the American Canoe Association