Canada Frequently Asked Questions
Need help? Here are the answers to the questions Canada Boating students most frequently ask.
unlimited exam attempts
Price and Payment
How much does the Canada Boat Ed Course Exam cost?
The fee for the Canada Boat Ed Course Exam is $39.95.
Is it safe to enter my credit card information online?
You can enter your credit card information online with confidence on our secure server. This charge will appear on your credit card statement as “Safety Courses 18008302268.”
Taking the Course
How long will it take to complete the course?
Typically it takes about 3 hours to go through the online course, excluding any quizzes and/or exams and re-studying that you may choose to do.
Do I have to complete the course all at once?
You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days. All pay-up-front courses are available for 90 days from time of registration and payment.
Course Approval and Acceptance
Is the Canada Boat Ed Course approved by the Transport Canada?
Boat Ed is accredited by Transport Canada to deliver boating safety courses and administer tests for the issuance of Pleasure Craft Operator Cards, including replacement cards, under the Competency of Operators of Pleasure Craft Regulations.
Quizzes and/or Exams
I failed a unit quiz. Have I failed the course?
If you fail a unit quiz, you must restudy the unit and take the quiz again until you pass. You must score at least 80% on the unit quizzes to pass.
Do I have to take an online exam?
After reviewing all units, you must take and pass the Transport Canada Boating Safety Test covering all the course material. You have 30 days to write the online Transport Canada Boating Safety Test, which is a 50-question test.
You must score at least 75% on the Transport Canada Boating Safety Test to pass. You have two attempts to pass. If you do not pass on your first try, you may retake the test after 24 hours. If you do not pass on your second try, you must retake the online course.
You will have 1 hour and 15 minutes (75 minutes) to complete the test. Once you begin the exam, it is strongly recommended that you complete it in one session. During the test, a timer will display your remaining time; if your Internet connection is slow, the timer will turn off while test questions and answer choices are downloading. If you run out of time before completing the test, any unanswered questions will be counted as wrong.
How do I get my Canada Pleasure Craft Operator Card?
1. Study and pass the online course.
Study the course and pass the Transport Canada Boating Safety Test in order to earn your $39.95 Pleasure Craft Operator Card.
2. Print your Temporary Pleasure Craft Operator Card.
After successfully completing the online course, you’ll be able to immediately print out your Temporary Pleasure Craft Operator Card.
3. Get your Canada Pleasure Craft Operator Card.
You’ll be mailed your permanent Pleasure Craft Operator Card within 2-3 weeks by the Transport Canada.
Is there anything else I must do to be certified?
Once you have completed all 3 steps for certification, you’re ready to go boating.
About Your Certification
What is the proof of online course completion?
Once you pass the Transport Canada Boating Safety Test and pay for the Pleasure Craft Operator Card, you will be able to immediately print out the Temporary Pleasure Craft Operator Card. This is your proof of online course completion. You can print the Temporary Pleasure Craft Operator Card right then, and/or request that a PDF be emailed to you.
What is the permanent Pleasure Craft Operator Card?
The Pleasure Craft Operator Card is proof that you have successfully completed all the education requirements. The Pleasure Craft Operator Card will arrive within 2-3 weeks after you complete all certification requirements.
Replacement of Lost or Damaged Documents
How do I replace my online course completion document if I’ve lost it or it has been damaged?
To replace a lost or destroyed proof of course completion document, log in to the course and print a new one.
How do I replace my Pleasure Craft Operator Card if I’ve lost it or it has been damaged?
To replace a lost, destroyed, or damaged Pleasure Craft Operator Card, go to https://ilostmycard.com/.
What are the minimum system requirements to access this course?
- A computer or mobile device with Internet access
- A soundcard and speakers or headphones
- A printer to print your course completion document
Can I access the course on my mobile device?
This course is designed to work on any mobile device, such as iPhones, iPads, and Android phones and tablets, as well as your computer.
Username and Password
Where do I change my user information?
If you need to update your profile information or change your password, click on your username in the navigation bar at the top of the web page in the course. Re-submit your revised information using the form provided.
How do I reset my password?
If you forget your password, you can reset it from the Forgot Your Password page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent. There is also a link to the Forgot Your Password? page on the Log In page for your convenience.
Will I lose everything if I log out?
When you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
How many times may I log in and out?
You may log in and out as many times as you wish. Your progress is monitored and saved.
What’s required to play the videos in the course?
Our course videos should play in all browsers. If a video is not showing up, your browser may require Adobe Flash to play them. You can download the Flash plugin for your browser at Adobe’s site.
If you are still having trouble, you might be able to find help at Vimeo’s FAQs. (Vimeo is the video player used in the course.)
What does the message “Your session has expired due to inactivity” mean?
If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course. Log back in, and you can continue interacting with the course. Your progress will have been recorded, and you should be able to continue where you left off in the course.
What happens if I get disconnected from the Internet?
If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress will be saved.
How can I contact customer support, if I have a question that isn’t covered here?
You may call us at 1-800-830-2268 to speak with a customer service representative, 9:00 a.m. to midnight EST, seven days a week.
Transport Canada, Marine Safety and Security
Tower C, Place de Ville
330 Sparks Street